This presentation discusses:
Why is it important to collect data about reference services?
What data should be collected and how?
How do you use collected data to enhance services at your library?
What are some “free” data collection tools available to librarians?
Examples of “data collection and connection” at the MSU Libraries

Organizational realignment between libraries and campus IT is challenging. It is also an opportunity to rethink library services. This presentation highlights the benefits of expanding a service portfolio and strategies to shift, sharpen, and share staff skills for success in providing enhanced electronic resources and discovery systems support.

This presentation explores assessment strategies applied to compare student perceptions of teaching effectiveness and student success outcomes between faculty who actively participate in LMS training opportunities and those who do not. Evidence from institutional data, “rate your instructor” surveys, and help desk interactions emphasizes the nee…[Read more]

The user experience movement is gaining momentum in libraries, but its adoption and adaptation into an organizational culture may present unexpected challenges. In June 2014, the Michigan State University (MSU) Libraries created a User Experience unit and in a short time, established a solid and reputable team of practitioners. This success,…[Read more]