This study explores the life of the school security guard in the context of “new normal” brought about by the global pandemic. As educational institutions adapt to the challenges of this unprecedented era, the role of school security guard has become increasingly vital in maintaining a safe and secure environment for students, staff, and visitors. The purpose of this study is to shed light on the unique challenges, responsibilities, and experiences faced by school security guards during the COVID-19 pandemic. This research utilizes a qualitative approach, employing in-depth interview to gather data from school security guards rendering duties in the diocesan school. The findings of this study highlight the multifaceted role played by school security guards during the pandemic. They serve as frontline workers, responsible for implementing and enforcing safety protocols, managing access control, and ensuring the well-being of students, staff, and visitors. The findings also reveal that school security guards have demonstrated remarkable adaptability and resilience in the face of the new normal. They have embraced their expanded responsibilities and successfully implemented health and safety protocols within their schools. It emphasizes the importance of collaboration and effective communication among all stakeholders involved in school security including school administrators, policy makers and local security agencies in developing comprehensive strategies to address the evolving security needs. The findings further underscore the significance of fostering a supportive and inclusive environment that prioritizes the well-being of school security guards and the entire school community.